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What We Collect and Why It Matters

how788 handles your account data, payment activity and device information with one purpose: keeping your account working properly for you.

Account data protectionDANA, OVO, GoPay wallet handlingCookie and session transparencyYour right to access or remove data

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PRIVACY CONTACT

How to Reach Us About Your Data

If you want to request your data, correct something on your account or ask us to delete information we hold, our support team handles privacy requests directly. You do not need to go through a third party or file a form — just contact us through any of the channels below and we will respond with the specific steps for your request.

Live Chat Open the chat widget inside your account dashboard. Our team handles data and privacy requests alongside general account support during operating hours.

Email Support Send your privacy request to our support email address listed in the account help section. Include your registered mobile number for faster verification.

Account Help Page The account help section inside the app has a dedicated privacy request path. Select 'Account Data' from the menu and follow the steps to submit your request.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use a combination of technical controls and access restrictions to keep your account data secure. SSL encryption covers every session — from the moment you log in to the moment your withdrawal hits your OVO or GoPay wallet. Below are the four areas of our data practice that matter most to you.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. No third-party advertising cookies are set without your consent.

Data Retention

Transaction and account records are kept for as long as required by applicable local law. When the retention period ends, data is deleted or anonymised — not archived indefinitely.

Payment Data Security

DANA, OVO and GoPay transfers are logged by reference ID only. We never store your full wallet PIN, and payment confirmation happens through the wallet app on your own device.

Access Control

Only verified staff with a specific operational need can access account-level data. Every access event is logged. You can request a summary of any access to your account data through support.

What Information We Collect From Your Account

how788 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your registration details, login credentials and any wallet identifiers you connect — including your DANA number, OVO account or GoPay mobile reference. This lets us match incoming deposits and outgoing withdrawals to your account accurately. We also log device

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type, browser session data and IP address to detect unusual login patterns and protect your account from unauthorised access. Payment transaction records are retained for reconciliation and verification purposes; we do not store full card or bank numbers beyond what is needed to confirm a transfer
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cleared. If you are in Bekasi, Tangerang or anywhere else in Indonesia, the data we hold is subject to applicable local law and eligible regional regulation. We do not sell your personal data to third parties. Aggregate, anonymised data — with no link back to your
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account — may be used to understand how the lobby is used and where loading issues occur on mobile. You can request a copy of the data we hold on your account at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions, Answered Directly

These are the questions we hear most often about how your data is handled. If something here does not cover your situation, reach out through live chat or the account help page and we will get back to you with a specific answer.

We collect your name, mobile number, email address and any wallet identifier — DANA, OVO or GoPay — you link during registration. This is used only for account verification and payment matching.

Yes. Contact us via live chat or the account help email with your registered details. We will confirm what data we hold and process your deletion request in line with applicable local law.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO and GoPay to confirm your transactions, and with fraud-prevention services under strict data agreements.

We store only the wallet reference ID needed to match your deposit or withdrawal. Your full wallet PIN never touches our servers — confirmation happens inside your own wallet app on your device.

Send a data access request through live chat or email. Include your registered mobile number so we can verify your identity. We will send a summary of the data linked to your account.

We use session and preference cookies that keep your account working normally. You can manage cookie settings in your browser, but disabling session cookies may affect login and lobby loading.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoHow788 Banking InfoMakassar Lucky Slots

What We Collect and Why It Matters

How to Reach Us About Your Data

Data Handling, Cookies and Account Security

Cookie Use

Data Retention

Payment Data Security

Access Control

Privacy Policy Questions, Answered Directly

01 What personal data does how788 collect when I register?

02 Can I ask how788 to delete my account data?

03 Does how788 share my data with third parties?

04 How are my DANA, OVO and GoPay details stored?

05 How do I find out what data how788 holds on me?

06 Does how788 use cookies, and can I turn them off?

Privacy Policy

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