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What You Need to Know Before You Play

how788 operates this platform under terms that apply to all accounts in Indonesia, where access is subject to local law and eligible regions. This page covers your rights, our data practices, account rules and how to reach us when something needs resolving.

Jurisdiction-dependent accessDANA, OVO, GoPay account useData handled under stated policyAccount holder rights explainedContact path clearly listed
how788 What You Need to Know Before You Play
REACH OUR TEAM

How to Contact Us About a Legal or Policy Matter

If you have a question about your account terms, a transaction dispute or a data request, our support team handles these through the channels below. For payment issues involving DANA, OVO or GoPay, have your transaction reference ready before reaching out — it speeds up the review considerably. Players in Tangerang and other parts of Indonesia use live chat most often for fast responses on account and wallet questions.

Live Chat Open the chat widget from your account dashboard. Available for account questions, wallet issues and policy clarifications during active support hours.
Email Support Send your query to our support address listed in the account help section. Include your account ID and transaction reference for any payment-related concern.
In-App Help Access the Help menu directly inside the how788 mobile interface on Android or iOS. Policy documents and contact forms are both available there.
ACCOUNT AND DATA STANDARDS

How We Handle Your Data and Keep Accounts Secure

Account security at how788 is built around a verified login flow. When you access your account from a new device, an OTP is sent to your registered contact before entry is allowed. This applies whether you are logging in via mobile browser or the app. Cookie data collected on the site is used for session management and to remember your wallet selection — we do not use it for third-party advertising targeting. If you want to request a copy of the data we hold on your account or ask for a correction, you can submit that request through the support email channel.

OTP Device Verification

Every new device login triggers a one-time passcode to your registered contact. This blocks unauthorised access even if your password is compromised.

Cookie Use, Stated Clearly

Cookies manage your session and wallet preference. We do not pass cookie data to advertising networks or external profiling services.

Data Request Process

Submit a written request via support email to access, correct or query the data we hold on your account. We respond within the period stated in our policy.

Retention and Closure

Active account data is retained while the account is open. Data handling after account closure follows the retention terms set out at the time you close it.

Legal and Account Policy — Common Questions

These are the questions we hear most often about account terms, data rights and how our policy applies to DANA, OVO and GoPay transactions in Indonesia. If your question is not here, contact support directly through live chat or email.

Access depends on local law and the eligible region you are in. You are responsible for confirming that using the platform is permitted where you are located before opening an account.

We collect the information you provide at registration, your login activity and transaction records tied to DANA, OVO or GoPay. This data is used for account management and security verification only.

Yes. Submit a written request through the support email channel with your account ID. We will respond with the data we hold and the steps to correct anything inaccurate.

Retention after closure follows the terms in place at the time you close the account. Data that is no longer operationally necessary is removed according to that policy.

Contact our support team first via live chat or email, with your transaction reference ready. We review the account log before escalating anything to the payment provider.

We do not share wallet details beyond what is needed to process your transaction. DANA, OVO and GoPay credentials are handled only within the payment processing chain.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.